Receptionist

We are happy to announce a career opportunity for a Receptionist at Hotel Indigo Baku.

At Hotel Indigo, every neighbourhood has a story, and every guest experience is an opportunity to bring that story to life. As a Receptionist, you will be one of the first people our guests meet and an important part of creating a welcoming, distinctive and memorable experience. With your friendly personality, attention to detail and knowledge of the local area, you will help guests feel connected to both the hotel and the neighbourhood around it.

Your day to day

• Welcome guests warmly and create a positive first impression upon arrival.
• Recognise returning guests and personalise their experience by acknowledging their preferences and special requests.
• Manage guest reservations, identify upselling opportunities and recommend services that can enhance their stay.
• Handle cash, credit card transactions and guest billing accurately.
• Manage guest check-in and check-out procedures, verify identification, issue room keys and assist with safety deposit boxes.
• Anticipate guests' needs and handle their messages, requests, enquiries and concerns promptly.
• Provide information about the hotel, local attractions, restaurants, cultural experiences and neighbourhood highlights.
• Act as a key point of contact for guests, resolving issues whenever possible and involving management when necessary.
• Follow hotel safety and security procedures and report any incidents.
• Maintain a professional appearance and represent the Hotel Indigo brand through your attitude and service.
• Stay informed about daily hotel activities, events and special arrangements.
• Support colleagues and assist with additional duties whenever required.

What we need from you

• Excellent communication and interpersonal skills, with a friendly and approachable personality.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Fluency in Azerbaijani, English and Russian. Knowledge of additional languages will be an advantage.
• Good computer skills, literacy and basic mathematical abilities.
• Flexibility to work night shifts, weekends and public holidays.
• High school diploma or equivalent qualification. College or university education will be an advantage.
• Ideally, at least one year of experience in Front Office, Reception or Guest Services.
• Knowledge of Opera PMS.
• Strong attention to detail, organisation and the ability to work effectively in a team.

How do I deliver this?

At Hotel Indigo, we believe that great hospitality starts with genuine human connections. We bring each neighbourhood to life by combining thoughtful service, local inspiration and individual character.

As a Receptionist, you will demonstrate this through:

• Personalised Service: Understanding each guest's individual needs and making every interaction feel personal.
• Local Knowledge: Sharing recommendations and insights that help guests discover the character of the neighbourhood.
• Authentic Connections: Building genuine relationships with guests through warmth, openness and a welcoming attitude.
• Attention to Detail: Anticipating guests' needs and ensuring every detail contributes to a comfortable stay.
• Responsiveness: Taking ownership of guest requests and providing timely, thoughtful solutions.

There is so much more to hospitality than simply providing a service. It is about creating meaningful experiences, celebrating individuality and helping guests discover something different.

• We offer a competitive salary and benefits package, including uniform, hotel discounts, professional development opportunities and training.
• By joining Hotel Indigo Baku, you will become part of the global IHG family, working alongside colleagues who value teamwork, mutual respect, individuality and genuine hospitality.

To apply for the position of Receptionist at Hotel Indigo Baku, please send your CV to the e-mail address in the Apply for job button, mentioning "Receptionist" in the subject line of your email.