We are happy to announce job opportunity of Front Office Manager at Resant Hotels.

YOUR DAY-TO-DAY

As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.

People 

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance 
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 
• Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

• Ensure your front office team delivers a great service, professional attention and personal recognition 
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management 
• Oversee night audit function and preparation of daily financial reports 
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk 

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 
• Perform other duties as assigned. May also serve as manager on duty

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus minimum 3 years of Front Office/Guest Service experience including minimum 1 year management experience
• Excellent verbal and written English communication skills and computer literacy is a must. Advanced Russian is desired.
• Proficient knowledge of Opera PMS and OTA channels is to be considered as an advantage.

WHAT WE OFFER

• In return, we will give you a competitive salary and medical insurance package, and opportunities to learn new skills and grow your career and the chance to work with a great team of people. 
• Work scheduled is flexible, according to appointed shifts, no more than 40 hours per week. Lunch package is included.

HOW TO APPLY

• To apply for the position of Front Office Manager at Resant Hotels send your CV to the email address mentioning “Front Office Manager” in Subject of e-mail.